After nearly 2 months of complaining and trying to contact ikaput.com I finally took advanced action. Here is the email that I wrote to ikaput.com on Wednesday, May 14th, 2008 after I filed a complaint with the Utah Better Business Bureau.
To whom t may concern,
I have filed a complaint with the Utah BBB (http://app.utah.bbb.org/complaint/new/0022170078). I want my iPod back one way or another. My order # is
Order Information - Order #35159.
Send me back my iPod, fixed preferably since you charged my credit card, or sent it back as I sent it to you (cracked screen but working) and refund my money.
I think you are a rip-off scam artist and you should be fined and put out of business.
I just want my iPod back.
Norbert Davis
Here is the ikaput response from ikaput.com in less than 2 hours. BUt they couldn’t answer any of my emails or voice mails previously.
From ikaput.com:
I apologize for all the delay and and confusion. We recently had and employee steal a bunch of iPods from us, and I believe yours was among them. We are trying are best to get through this. I am going to replace your iPod with a full functioning one of the same model. We should be able to get one shipped out in a weeks time. Again I apologize for this, and I hope this is ok for you.
Thank you,
iKaput
The clock is ticking and I will keep updating as events transpire.
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